Tenant Frequently Asked Questions

  • Q: Can I babysit a friend's pet?

    A: No. For liability reasons, any pets must be fully disclosed and approved by HPPM prior to being on the premises.
  • Q: Can I clean the carpet myself?

    A: We require professional steam carpet cleaning to preserve the life of the carpet. Home machines do not handle the deep cleaning necessary and sometimes leave residue behind which may shorten the lifespan of the carpet.
  • Q: Can I have a satellite dish?

    A: Yes, you can have a satellite dish. However, you must submit a request to HPPM and sign an agreement prior to installing the dish. You also must take responsibility for removing the dish and repairing any damage. Call your HPPM management team for details.
  • Q: Can I install extra telephone lines?

    A: You can install extra telephone lines if you pay the expense and disconnect them when you leave. However, you must notify HPPM and obtain written permission to install the lines.
  • Q: Do I need to give written notice to move out?

    A: Yes. Your notice must be in writing and inform us when you are moving and be signed by all parties on the lease agreement. If any of the occupants plan to continue living in the residence after your departure, those occupants must qualify to occupy the residence without you.
  • Q: I can't pay my rent by the end of the grace period on the 4th. What should I do?

    A: Please call us right away. Arrangements must be made to avoid eviction proceedings, regardless of whether this is a short-term or long-term issue. We will work with you to develop a plan acceptable to the owner. Avoidance of calling us only delays the inevitable and we will have less time to assist you. Sometimes tenants are misinformed and what may have started as a small problem becomes insurmountable.
  • Q: I did not have a pet when I moved in; can I have a pet now?

    A: Notify your HPPM management team of your request for a pet. Do not move a pet into the property without permission. The Property Manager will contact the owner and submit your request. If the owner does allow a pet, an increased security deposit will be required and a pet agreement signed. If the owner says no, abide by the decision and your rental agreement.
  • Q: I want to add a roommate, now what do I do?

    A: The prospective roommate will have to submit an application and HPPM must approve the person PRIOR to them moving into the property. You can obtain applications at the HPPM office. If HPPM denies the applicant, they cannot move into the property. If approved, you and the approved applicant must sign new rental/lease agreements. If a change is made during the lease period, you will also need to pay a lease change fee.
  • Q: I want to change internet, TV or phone providers. What do I need to do?

    A: Please contact us. We have installers who know what the expectations are when adding a new service to a property. Technicians from major providers have caused thousands of dollars of damage to property and you do not want to be involved in a damage issue caused by your provider.
  • Q: I want to decorate for the holidays. What can I use?

    A: Do not permanently affix or attach any decorations to the property. Many clips and hangers are made which will not damage the property in any way. Most home improvement and variety stores have wonderful options available to help you avoid damaging the property. If you are unsure, please contact our office.
  • Q: May I do my own repairs?

    A: Repairs are best left to the professionals. Only licensed contractors may do work on properties when tenant occupied. Owners may make their own repairs while a property is vacant as long as the repairs will meet the standards of any incoming tenant. The contractors we use understand how to work with tenants while making repairs thus making the task of completing the repair easier.
  • Q: My roommate wants to move, but I want to stay. What do I do now?

    A: Your roommate needs to submit a partial notice to vacate. HPPM will need documentation from you to show you can support the property by yourself. HPPM will not partially refund part of the security deposit to your roommate since it is a condition of your rental agreement. You and your roommate will have to settle any funds owed to each other, including any or all of the security deposit. Have your roommate use the HPPM Partial Notice to Vacate included in this handbook.
  • Q: What do I do about utilities?

    A: We will coordinate all utility transfers. Some utility providers require forms to be signed by the owner to allow transfers to occur. We will contact you if any difficulties arise.
  • Q: What happens if I want another pet?

    A: Notify your HPPM management team what pet you want. The Property Manager will contact the owner and submit your request. If the owner does allow a pet, an increased security deposit will be required and a pet agreement signed.
  • Q: What happens if my pet dies or runs away, can I have my increased security deposit back?

    A: No, all security deposits remain in effect until all tenants vacate the property. Until a property is completely vacant, there is no way to check the entire property thoroughly.
  • Q: What should I do if I have a question or concern?

    A: Ask. We are here to help you. Email communication is highly recommended as the most efficient way to have your questions and concerns answered.
  • Q: When I move out, what do I need to do to receive my full security deposit back?

    A: We advise that you remove all personal belongings and clean the house thoroughly including floors, walls, trim, windows, bathrooms, counters, cabinets, appliances. All carpets must be professionally shampooed. If you are responsible for lawn maintenance, then the grass and hedges need to be trimmed to a reasonable height and all beds should be free of weeds. We ask that all damages be repaired by a licensed contractor that is approved by Homes Plus Property Management.
  • Q: Why do the owners want to see the property?

    A: The owners are showing responsibility toward the maintenance of the property, the condition, and their investment. It is also their right to see the property, but they respect that it is your residence. It is also nothing to fear. This is why HPPM contacted you first to set a date and time. Do not allow someone who knocks on the door to view the property if you have not heard from us first.